MANGED SERVICES
 


OSI Datatech proposes replacing your current system support consultant with our Manged services offering that provides:

         

• Automated 7x24 system monitoring tool.
• Dedicated high level network engineers.
• Highest availability of system support.
• Automated alerting with automated trouble ticket creation.
• Online trouble ticket portal and resolution escalation system.
• Dedicated and Secondary engineers assigned to your account assuring you that you will always have a technician available to attend to any system server needs.
• Online graphical systems dashboard for monitoring system status.
• Online help desk portal that will allow you to view the resolution of any system issues as well as create and generate your own work orders.
• The OSI team will generate a monthly report for your review of what has been occurring to your IT systems and the tasks done to resolve the issue including generating knowledge base of tasks for future reference.

Fully duplicated, 24x7 operation centers
OSI MANAGED SERVICES maintains two, fully duplicated operation centers, separated by 270 miles (435 km), to provide unmatched resiliency and fail-safe continuity even in the event of a disaster. Further, OSI MANAGED SERVICES uses IBM business intelligence tools to analyze customer demand flow, so we can ensure the centers are staffed with technical and engineering personnel who have the experience and background to act on your requirements when they're most needed.

Automated tools and processes
OSI MANAGED SERVICES excels at developing automated service delivery solutions. We have expanded the definition of automated processes to include the complete provisioning and application of the ITIL framework to our services. This provides more reliable, auditable, and faster resolution of problems for your business.

Intelligent web portal
With OSI MANAGED SERVICES Managed Services, your business can access reports and system data via online web consoles. These tools provide you with interactive reporting and data analysis capabilities, so you can understand and address their infrastructure problems quickly and effectively.



Managed Services
 


Efficiently manage and protect your IT infrastructure - networks, servers, applications, and IP telephony

Ensure your IT infrastructure is designed to provide optimum availability and cost effectiveness for your requirements

Detect and prevent unauthorized intrusions into your IT infrastructure

Implement measures to help you comply with credit card and government regulatory requirements

Provide resources to respond to emergency situations
In today's world, business-process improvement, competitive advantage, and business success are built on IT infrastructure. But to realize the benefits, business IT systems must be managed cost-effectively and efficiently. That's hard to do with the rapid changes, complex interactions, IT security threats, and day-to-day demands of running a business successfully.

For these reasons and more, businesses and enterprises are turning to OSI MANAGED SERVICES for help. OSI MANAGED SERVICES solutions enable you to leverage their business technology assets for competitive advantage. Because OSI MANAGED SERVICES provides you with effective and efficient end-to-end surveillance, management and analysis over the entire IT infrastructure - including networks, servers, and applications.

OSI MANAGED SERVICES solutions enable you to have a single-point-of-contact for infrastructure management, and to treat their IT system as it's meant to be: an integrated, coherent, system; not a collection of disjointed components.

With superior customized reporting tools, secure web-based surveillance console, and ability to monitor your entire IT infrastructure 24X7, OSI MANAGED SERVICES delivers flexibility, reliability, and extensibility for IT performance management and analysis.





PRODUCTS AND SERVICES



Customer Service Rating by LivePerson

 

What can you do with our service?

Monitors your devices, servers and applications to make sure they're operating correctly and efficiently. Learn more...

Provides over 200 pre-configured reports. Those reports can help you identify areas that would most benefit from additional hardware or support.
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Integrated problem management ticketing system and provides sort and drill down reports by Device, Location, Problem Type, Problem Severity, and Date/Time.
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NEWS ON TECHNOLOGY

VMware Automates the Entire Virtual Machine Lifecycle:
VMware Lifecycle Manager, Now Generally Available, Provides Consistent, Automated Provisioning, Operating and Decommissioning of Virtual Machines
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IBM Global Services Recognized by VMware for Desktop Virtualization Innovation
IBM announced that it has won the "Most innovative use of VMware Virtual Infrastructure" award at VMworld 2008 Europe for its implementation of VMware desktop virtualization solutions by IBM Global Services Virtual Infrastructure Access (VIA) Services. Using virtual desktops, which are hosted in the datacenter and accessed from anywhere, organizations can provide security enhanced application and information access, improving availability to end users, while reducing cost and complexity.
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