 While
other tools help you do the job, OSI MS helps you
do the job well by providing in integrated problem
management system that records the details of every
problem event for an unlimited number of devices from
notification to resolution. The scalability of OSI
Data Tech technology ensures that no network is too
large or complex while our On-Demand delivery model
guarantees you never have to worry about installation,
maintenance, and upgrades.
IT Automation and Integrated Applications
OSI MS integrates monitoring, problem ticketing,
change management, asset inventory, and performance
reporting into a single, easy to use application.
When availability or performance problems occur, OSI
MS automatically performs troubleshooting tests, isolates
the problem, collects device inventory information,
opens problem tickets, and notifies the correct IT
resources. OSI Data Tech’s advanced NOC automation
technology has been tested and scaled against some
of the most complex networks in the world, making
it one of the most sophisticated applications available
for managing IT infrastructure.
Problem ticketing and resolution tracking
OSI MS classifies each event into one
of 5 ITIL severity levels and allows the user to define
the exact problem type for use in historical trend
reports. Each step in the resolution process is documented
with user names, timestamps, and user comments. OSI
MS comes pre-configured with ITIL-based problem types,
resolution types, and severity codes. OSI MS can be
easily deployed by organizations with no specialized
SNMP, OS, workflow system, or database skills.
Integrated Contact Management
 Sophisticated
contact management features ensure the right people
are notified any time a performance problem occurs.
OSI MS allows you to manage an unlimited number of
notification contacts, assign them to any combination
of devices and locations you wish, and customize the
outbound notification messages.
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VMware
Automates the Entire Virtual Machine Lifecycle:
