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Return Policy
Non-Returnable Items:
TapeOutlet.ne tprides itself on a tradition of outstanding customer care and
support. Our devoted team of account representatives understands that our customers
are the hallmark of our enduring partnerships.
It is important for our customers to understand the standards that have been
established within our industry regarding the terms and conditions of a sale.
The purchases of computers, peripherals, software, and other consumer electronics
are subject to manufacturer restrictions which may be different from other product
purchases you transact. Most of the products sold by TapeOutlet.net are subject
to a manufacturer's warranty. The warranty provided by the manufacturer is the
first place to look for assistance with difficulties that may accompany your
purchase. To obtain information regarding manufacturer's warranties, please
refer to the website below, contact us at the following e-mail address, or call
us:
(877) 213-9392
sales@tapeoutlet.net
We encourage you to request information from any of our account executives about
extending the service period on any of the products that you purchase.
Most manufacturers offer a one year warranty on all new equipment. During the
warranty period, you may call the manufacturer to receive warranty service.
The manufacturer will attempt to solve your problem via phone. If a situation
extends beyond the manufactuer's service centers ability to resolve, please
contact your TapeOutlet.net representative for further guidance.
CUSTOM CONFIGURATIONS: No returns or refunds will be made for items that are
special ordered for you or for unusual custom configurations of systems.
Please contact us if you would like to obtain copies of the manufacturers' guarantees
and warranties prior to purchase.
Items with a money back guarantee from the manufacturer. Some items offer a
Money Back Guarantee from the manufacturer (a "MBG"). In those instances,
TapeOutlet.net will not accept product returns. You will need to contact the
manufacturer directly regarding return of the product and policies regarding
such return. Please contact us if you would like to obtain copies of manufacturers'
guarantees and warrantees, including any MBG, prior to purchase.
SOFTWARE:
Opened software: Opened software is not returnable. Unopened software, after
7 days of receipt of product, is also not returnable. All licensing sales are
final.
Defective Software: Defective software may be returned within 7 days of invoice
date only for exchange of the same title. Original shipping charges are not
refundable. Shipping charges on returned software are the responsibility of
the customer.
DAMAGED SHIPMENTS:
If your shipment arrives damaged: You must note the damage on the carrier's
delivery record in accordance with the carrier's policy, save the merchandise
in the original box and packing it arrived in, and notify TapeOutlet.netimmediately
to arrange for a carrier inspection and pick up of damaged merchandise. If you
do not notify TapeOutlet.net of damaged goods within the first 15 days of arrival,
the regular return policy will override any claim of damage, and your purchase(s)
will fall under all current manufacturer restrictions.
Defective/Dead on arrival non-software products: Certain products (excluding
Apple and the product manufacturers listed above), after support from the original
manufacturer has been received, may be approved for return by the technical
support division of TapeOutlet.net . The return must be 100% complete, in original
and resalable condition, with all original packaging, manuals, registration
card(s) and software. Original shipping charges are not refundable. Shipping
charges on returned products are the responsibility of the customer. TapeOutlet.netwill
match the shipping method and pay for shipping charges on replacement or exchange
products. All late, non-defective, and/or incomplete returns are subject to
minimum 15% restocking fee.
HOW TO RETURN PRODUCTS:
Obtaining an RA Number: Please contact your account executive within 15 days
of purchase for a Return Authorization (RA) number before returning your product
to TapeOutlet.net . No returns of any type will be accepted without an RA number.
For faster service, please have the following information on hand when calling
for an RA number: customer name, order number, item number and serial number
and the reason for the return.
Shipping charges: Original shipping charges are not refundable. Shipping charges
on returned products are the responsibility of the customer. TapeOutlet.net
will match the shipping method and pay for shipping charges on replacement or
exchange products. We strongly recommend you fully insure your return shipment
in case of loss or damage.
All refused orders will be subject to a restocking fee. Shipping charges are
not refundable. In addition, refused orders may be subject to additional shipping
charges to cover the cost of returning the products to TapeOutlet.net .
A minimum restock fee of 15% may be applied to products returned as defective
that test to be operational upon return. Additionally, any return that has missing
accessories or is incomplete in packaging will be subject to the minimum 15%
restock fee.
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